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Troubleshooting the Video Player
Our Technical Department has made every effort to ensure that these clips will load fast and play on most computers. However, there can always be issues. We hope this page will help solve any problem you may be having viewing the Free Clips. Click on corresponding button for help.
If you could see the black box that had the text buffering or your video keeps freezing.

It is more than likely because of an extremely slow Internet connection or a slow computer, that can be caused by viruses or spyware. If it is a slow Internet connection go to the top left hand corner of your browser and click on File then on New then on Page. This will open a new page and you can continue surfing the Internet while the
video loads.

Once loaded simply hit the play button on the Video Screen page and you should be able to watch the clip uninterrupted.



Click here to add text.
If you did not see a black box on the page the video should have played on then you either are behind a firewall, or you dont have Macromedia Flash Player. This is a free player that comes installed on almost every new computer.

What is Flash Player and what does it do?

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Most browsers come installed with Flash Player, so you may already have a previous version of Flash Player installed. You may still need to update to the latest version if the web site contains features that require a newer version. For best results, download and install the latest version from Flash Player Download Center.

If there is a Flash Movie object on the page, Microsoft's Internet Explorer users will see a window requesting a download of the Adobe Flash Player. This message is a default feature of the Windows version of Microsoft Internet Explorer called "Install on Demand". If you wish to not see the window in the future you have three options:

When prompted, choose "Yes" and install Flash Player.
Navigate to the non-Flash version of the site, or choose a different web site without Flash content.

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